Last updated: May 20, 2025

1. Scope This policy governs (a) subscription plans for the Rigardz SaaS platform (digital business cards, mini-sites, WhatsApp commerce, analytics APIs) and (b) physical products supplied by Rigardz, such as NFC cards, QR plaques, or branded accessories.

Rigardz is owned and managed by Digital IBI Technologies having registered office in Wework, Vasvani Chambers, Worli Colony, Mumbai, Maharashtra, 400027. 2. Digital-Subscription Refunds For monthly plans, you have a seven-day cooling-off period starting on the transaction or upgrade date. If your account has logged fewer than 50 card shares or NFC taps during that window, you’re entitled to a full refund; if usage exceeds that threshold, you can still cancel at any time, but the current month remains paid and future billing stops automatically.

Annual and multi-year plans come with a 30-day cooling-off period and a higher usage allowance of 500 shares or taps. Within those 30 days you may request a full refund; after that point no pro-rated refunds are offered, and service continues until the end of the term.

Enterprise customers

Enterprise Customers follow the refund or exit provisions set out in their Master Service Agreement, which typically includes a pilot-phase opt-out clause. To initiate any subscription refund, open a ticket by sending email to billing@rigardz.com from the owner address on file. Rigardz will confirm receipt within two business days. 3. Physical Products (NFC Cards, QR Plaques, Accessories) If an item arrives damaged in transit or with a manufacturing defect, notify us within seven days of delivery and choose between a replacement or a full refund; Rigardz will cover return shipping or provide a prepaid label. Unopened, unused stock-design items can be returned within 14 days for a full refund, although original and return shipping costs remain the customer’s responsibility.

4. Custom-printed or otherwise personalized products are non-returnable unless defective, in which case they follow the same “damaged in transit” procedure. All returns must arrive in their original packaging with any included accessories and manuals. 5. Non-Refundable / Non-Returnable Items Downloadable design files once delivered Professional-services fees (e.g., template tailoring, API consulting) Setup or onboarding charges stated as “non-refundable” in your order form

Process and Timeline

Initiate: Submit a support ticket or email returns@rigardz.com with order ID, reason, and photos for physical defects. Approval: Rigardz will issue an RMA number or approve the subscription refund within 2 business days. Ship Back (if applicable): Send items within 10 days of RMA issuance; provide tracking. Inspection: Warehouse team verifies condition within 48 hours of receipt. Refund: Credited to the original payment method within 7–10 business days after approval. (Some banks may take longer to post funds.)

7. Late or Missing Refunds If you have not received an approved refund after 10 business days: Check your bank or card statement again. Contact your payment-card issuer; posting delays are common. If issues persist, email billing@rigardz.com with your ticket reference.

8. Chargebacks and Disputes Please contact Rigardz support before filing a chargeback. Unresolved chargebacks may result in immediate account suspension and removal of stored data per our Terms of Service.

9. Exchanges Need a different quantity or design? Start a return for the unwanted item (Section 3) and place a new order. Customized items cannot be exchanged once production starts. 10. Cancellation vs Deletion Canceling a subscription stops future billing and preserves your data until the plan term ends. Permanent deletion (and data purge) must be requested separately and is irreversible.

10. Governing Law This policy is governed by the laws of India. For international customers, local consumer-protection rights apply in addition to, but not in conflict with, this policy.

11. Policy Updates Rigardz may revise this policy to reflect legal, operational, or product changes. Updated versions will be posted here and, for material changes, communicated via email at least 15 days before they take effect.

Website refers to Rigardz, accessible from https://rigardz.com

Ваши права на отмену заказа

Вы имеете право отменить свой заказ в течение 7 дней без объяснения причин.

The deadline for cancelling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Чтобы воспользоваться своим правом на отмену, вы должны сообщить нам о своем решении посредством четкого заявления.

By email: hi@digitalibi.net

We will reimburse You no later than 14 days from the day on which we receive the returned Goods in case of physical products delivered to you, in case if digital products, we will refund the amount after due diligence within 7 days. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Условия возврата

Чтобы Товар имел право на возврат, убедитесь, что:

1. Товар был куплен за последние 7 дней.

Возврату не подлежат следующие товары:

1. Поставка Товара, изготовленного по Вашим требованиям или строго персонализированного.

2. Поставка Товаров, которые по своему характеру не подлежат возврату, быстро портятся или срок годности которых истек.

3. Поставка Товара, который не подлежит возврату по соображениям охраны здоровья или гигиены и был распечатан после доставки.

4. Поставка Товаров, которые после доставки по своему характеру неразрывно смешаны с другими предметами.

Мы оставляем за собой право отказать в возврате любого товара, который не соответствует вышеуказанным условиям возврата, по нашему собственному усмотрению.

Возврату подлежат только товары по обычной цене.

Возврат товара

Вы несете ответственность за стоимость и риск возврата Товара Нам.

Mumbai, Maharashtra, 400027 India

Мы не несем ответственности за повреждение или утерю Товара при обратной доставке.

Связаться с нами

Если у вас есть какие-либо вопросы о нашей политике возврата и возмещения, пожалуйста, свяжитесь с нами:

By email: hi@rigardz.com